Context

ReMeDi was already deployed across rural Primary Health Centers. However, usability in low-resource healthcare environments cannot be assumed. It must be understood through direct observation.

Field Research

We conducted on-ground UX research to understand how nurses, coordinators, and patients interacted with the existing diagnostic systems. Through observations, interviews, workflow mapping, and heuristic evaluation, we studied registration flows, multi-test handling, desktop and tablet inconsistencies, and the cognitive load placed on nurses managing both systems and patient communication.

The focus was behavioral clarity, not feature validation.

Insights and Direction

The research revealed recurring friction points: inconsistent UI patterns, redundant steps, fragmented multi-test management, unclear system feedback, and high dependency on specific trained staff. These gaps translated into operational delays and repeated training needs.

The outcome was a clear usability direction that shaped the next-generation diagnostic device. The product evolution was grounded in real healthcare workflows, not assumption.